Fornetix products reach the end of their product life cycle for a number of reasons. These reasons may include product obsolescence, security issues, new software releases, market demands, and technology innovation. While this is an established part of the overall product life cycle, Fornetix recognizes that end-of-life (EOL) milestones often prompt companies to review the way in which such milestones impact the Fornetix products in their networks. With that in mind, we have outlined our typical End of Life (EOL) milestones for paid, on-premises software products so that our customers can best manage the EOL transition and migrate to updated or alternative Fornetix products and technology.
Fornetix’s End of Life Policy (“Policy”) applies to hardware, software and services, including subscriptions, and offers that combine any of the foregoing. The purpose of this policy is to document the requirements for the End of Life (EOL) for all Fornetix hardware, software, including subscriptions, and services (“Products”).
Fornetix will make the Software (as defined in the End User License Agreement) generally available to its end users. The date that the Software becomes generally available to the public is the General Availability date.
After the General Availability of the Software, Fornetix will provide software support in accordance with the Fornetix Software Support and Maintenance Terms and Conditions (Support Terms). As such, it will support the current Release (as defined in the Support Terms) of the Software and the previous Release of the Software. Fornetix reserves the right to make bug fixes, patches, license resets, and service releases only for the current version of any Software Release. The end user may need to upgrade to the newest version before applying a bug fix, patch, service release, or requesting a license reset to obtain support from Fornetix.
End of Life (EOL) Announcement
Fornetix will communicate the discontinuation of the Fornetix Software in an EOL Announcement to customers eligible to receive support and will also publicly post the EOL Announcement for customers, including those not eligible to receive support. The EOL Announcement should precede the End of Engineering (EOE) Date by up to 30 days.
End of Engineering (EOE) Date
EOE Date means the date Fornetix will cease engineering related to the Software and will cease providing engineering support related to the applicable Release. Prior to the EOE Date, Fornetix will actively support the Release with service releases, bug fixes, workarounds, or patches for critical bugs reported through Software Support. When a Release reaches the EOE Date, it will, however, no longer be actively supported by engineering. Technical Support will be available until the EOL Date, which should be one year after the EOE Date, provided the end user is entitled to receive support. Technical support can provide access to previously released hot fixes, service releases, etc. Technical Support will not include nor will it create any new bug fixes or feature additions or requests for Software that is past the EOE Date.
End of Life (EOL) Date
EOL Date means the date when all support shall cease for a discontinued Release of the Software. Generally, it will be one full year between the EOE Date to the EOL Date.
 This End of Life Policy does not apply to free tools, evaluation, or third-party products. For third party products, Fornetix will use commercially reasonable efforts to provide reasonable advance notice of such discontinuation of these products and replace the discontinued third-party product with another product containing substantially similar functionally, as the market demand may require.
 While Fornetix shall utilize commercially reasonable efforts to meet these EOL milestones for its software, there may be circumstances pertaining to the Software that make it unable to do so.
 Technical Support means technical assistance provided to Fornetix customers eligible to Support. This includes general guidance about Fornetix Software and any workarounds, bug fixes, etc. that have been designed prior to the EOE Date.